23/05/2015 — auf Deutsch lesen

ECommerce services

Fiege developed a robust, flexible eCommerce system which is tailored to Jack Wolfskin's individual requirements Photo: Fiege

Fiege developed a robust, flexible eCommerce system which is tailored to Jack Wolfskin's individual requirements Photo: Fiege


Since less months the Greven-based contract logistics specialist and full service eCommerce provider, Fiege, is responsible for the eCommerce processes of the outdoor specialist, Jack Wolfskin, in Germany and Austria. Also Fiege takes over Puma's eCommerce business: From Ibbenbueren for 23 European countries. The Fiege Group based in Greven, Westphalia, has been responsible for the eCommerce fulfilment of sports equipment manufacturer Puma since April 2014. Fiege's eCommerce services for Jack Wolfskin include order management, bi-lingual customer service, payment management and credit control, together with returns handling. Within this framework, Fiege's site in Hamburg Moorfleet has taken over the classification of returns, recording of credits and delivery of returns for Jack Wolfskin.

The modular design of Fiege's eCommerce system guarantees rapid, reliable processes in all areas, from order management, through customer service, to returns handling. “In close collaboration with Jack Wolfskin, we have developed a robust, flexible eCommerce system which is tailored to Jack Wolfskin's individual requirements, and ensures the operation runs smoothly. We're delighted with the positive feedback about the on-line shop in the UK, and with the successful launch of the on-line shops in Germany and Austria,“ said Felix Hettlage, Managing Director Fiege Customer Solutions.

[ www.fiege.de]

Jack Wolfskin is one of Europe's leading providers of functional outdoor clothing, footwear and equipment, and also the largest franchisor in Germany's specialist sports retail market. Jack Wolfskin products are currently available in more than 900 franchise stores and from over 4,000 sales outlets throughout Europe and in Asia. Jack Wolfskin products are extremely functional, user-friendly and innovative. In recent years, Jack Wolfskin has successfully launched a number of innovative materials and products. The company is a member of the Fair Wear Foundation and a bluesign system partner. Since 2012, Jack Wolfskin has also been a member of the “Zero Discharge of Hazardous Chemicals“ initiative. Jack Wolfskin is the official outfitter of the Austrian Nordic skiing team and Alpinschule Innsbruck. In the 2013 financial year, the company's turnover was EUR 324 million. Jack Wolfskin, with headquarters in Idstein in Taunus, employs a total of 800 people.

As a renowned contract logistics specialist, Fiege combines virtual and physical processes by means of efficient eCommerce solutions. Customers benefit from the Fiege Group's extensive logistics expertise, particularly in complex multi-channel solutions. As a full service eCommerce provider, Fiege takes charge of the management of the entire ordering process. Whether as a highly integrated total or modular solution, as required. From order management, through payment processing, risk management and customer service, to storage, transport and the professional handling of returns, Fiege eCommerce offers unrivalled expertise – at home and abroad. Fiege's international presence, with 200 sites in 17 countries, enables its solutions to be internationally scalable, making it a true market-leader.

The Fiege Group, headquartered in Greven, Westphalia, is one of Europe's leading logistics providers. Its particular expertise lies in the development and implementation of integrated, holistic logistics systems. It is regarded as a pioneer of contract logistics. The group's 11,000 global employees generated a turnover of EUR 1.5 billion in 2012. Its 200 sites and partnerships in 17 countries form a tight-knit logistics network. 3 million square meters of warehouse and logistics space are testament to the company's efficiency.